
Financial Coach · Chief Strategy Officer · Speaker · She/Her
Monica Wales is a financial and business coach, relational sales trainer, and sought-after speaker based in Spokane, Washington.
Monica's signature talk, Relational Sales, is built around a simple but powerful idea: the best salespeople aren't selling at all. They're listening, asking curious questions, and genuinely coming alongside the people they serve. This approach works because it's rooted in real human connection rather than scripts or pressure tactics, and Monica has proven it across three very different contexts: her financial coaching practice, a laundry and dry-cleaning business she co-owns with her husband Kent, and nonprofit healthcare leadership spanning 16 years.
As the founder of Coaching Freedom, Monica works with individuals, couples, and small business owners who are ready to take control of their finances and build businesses that pay them well. She and Kent paid off $147,000 in debt together, an experience that informs everything she teaches about money, mindset, and the courage it takes to change your financial story.
Monica has delivered workshops and keynotes for national conferences, corporate teams, community organizations, and professional associations. Her audiences range from solopreneurs to university enrollment teams, and she brings the same warmth, honesty, and real-world credibility to every room she walks into.
She is a graduate of Eastern Washington University, Leadership Spokane, and Gonzaga University's Women in Leadership Certificate Program, and serves on the board of Transitions Spokane.
Relational Sales: The Art of Selling Without Selling
Most people cringe at the word "sales." They associate it with pressure, manipulation, and inauthentic scripts. This workshop flips that entirely. Built around a simple but powerful premise — the best salespeople aren't selling at all — Monica gives audiences a practical framework for having natural, curious sales conversations that actually convert. Drawn from real applications across financial coaching, a service-based business, and nonprofit leadership, this isn't theory. Audiences leave with language and questions they can use immediately, the confidence to ask for the sale without feeling pushy, and a mindset shift from selling to serving.
CREDENTIALS
B.S., Organizational Communications — Eastern Washington University, 2003
Women in Leadership Certificate — Gonzaga University, 2018
Financial Coaching Certification — Ramsey Solutions, 2020
Leadership Spokane Program — 2012
Founder & Financial Coach, Coaching Freedom (2020–present)
Chief Strategy Officer & Co-Owner, Happy Laundry & Dry Cleaning, Spokane (2013–present)
Senior Leadership, Nonprofit Healthcare — 16 years
Board Member, Transitions Spokane
PAST ENGAGEMENTS
CLA Excellent Women in Laundry Conference — keynote — May 2026
The Laundry University Master Class — May 2026
Gonzaga University Women Lead Conference — March 2026
Gonzaga University Center for Lifelong Learning & Graduate Enrollment Training — January 2026
Laundry CEO Forum — conference — October 2025
Reach out directly — she responds promptly and handles her own bookings.
Location: Spokane, WA
Formats: Keynote · Workshop · Lunch & Learn · Team Training
Audience: Business owners, client-facing teams, enrollment & sales staff
Fee range: Contact for rates
Virtual available: Yes
Credentials, experience, and references confirmed. This speaker has passed our full vetting review.
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