Relational Sales · Financial Coaching · Business Strategy

Monica Wales

Financial Coach · Chief Strategy Officer · Speaker · She/Her

Relational Sales

Money Mindset

Business Finance

Women in Business

Nonprofit Leadership

About

The best salespeople aren't selling at all — they're listening.

Monica Wales is a financial and business coach, relational sales trainer, and sought-after speaker based in Spokane, Washington.

Monica's signature talk, Relational Sales, is built around a simple but powerful idea: the best salespeople aren't selling at all. They're listening, asking curious questions, and genuinely coming alongside the people they serve. This approach works because it's rooted in real human connection rather than scripts or pressure tactics, and Monica has proven it across three very different contexts: her financial coaching practice, a laundry and dry-cleaning business she co-owns with her husband Kent, and nonprofit healthcare leadership spanning 16 years.

As the founder of Coaching Freedom, Monica works with individuals, couples, and small business owners who are ready to take control of their finances and build businesses that pay them well. She and Kent paid off $147,000 in debt together, an experience that informs everything she teaches about money, mindset, and the courage it takes to change your financial story.

Monica has delivered workshops and keynotes for national conferences, corporate teams, community organizations, and professional associations. Her audiences range from solopreneurs to university enrollment teams, and she brings the same warmth, honesty, and real-world credibility to every room she walks into.

She is a graduate of Eastern Washington University, Leadership Spokane, and Gonzaga University's Women in Leadership Certificate Program, and serves on the board of Transitions Spokane.

Speaking topics

What she delivers

Relational Sales: The Art of Selling Without Selling

Most people cringe at the word "sales." They associate it with pressure, manipulation, and inauthentic scripts. This workshop flips that entirely. Built around a simple but powerful premise — the best salespeople aren't selling at all — Monica gives audiences a practical framework for having natural, curious sales conversations that actually convert. Drawn from real applications across financial coaching, a service-based business, and nonprofit leadership, this isn't theory. Audiences leave with language and questions they can use immediately, the confidence to ask for the sale without feeling pushy, and a mindset shift from selling to serving.

Credentials & experience

What qualifies her

CREDENTIALS

  • B.S., Organizational Communications — Eastern Washington University, 2003

  • Women in Leadership Certificate — Gonzaga University, 2018

  • Financial Coaching Certification — Ramsey Solutions, 2020

  • Leadership Spokane Program — 2012

  • Founder & Financial Coach, Coaching Freedom (2020–present)

  • Chief Strategy Officer & Co-Owner, Happy Laundry & Dry Cleaning, Spokane (2013–present)

  • Senior Leadership, Nonprofit Healthcare — 16 years

  • Board Member, Transitions Spokane

PAST ENGAGEMENTS

  • CLA Excellent Women in Laundry Conference — keynote — May 2026

  • The Laundry University Master Class — May 2026

  • Gonzaga University Women Lead Conference — March 2026

  • Gonzaga University Center for Lifelong Learning & Graduate Enrollment Training — January 2026

  • Laundry CEO Forum — conference — October 2025

Ready to book?

Bring Monica to your event

Reach out directly — she responds promptly and handles her own bookings.

Booking details

  • Location: Spokane, WA

  • Formats: Keynote · Workshop · Lunch & Learn · Team Training

  • Audience: Business owners, client-facing teams, enrollment & sales staff

  • Fee range: Contact for rates

  • Virtual available: Yes

Verified and Vetted

Credentials, experience, and references confirmed. This speaker has passed our full vetting review.

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